Riello UPS has had a busy week – picking up two awards from Frost and Sullivan for Product Line Leadership and Customer Value Enhancement. These are significant ‘wins’ for Riello UPS who has been pursusing a differentiation-based strategy based on innovation and customer service for several years now. Pictured receiving the award are Robin Koffler, Riello UPS Ltd General Manager and Leo Craig Sales Manager. The award was made by Mr. Brett Gascoine, EIA Director, Best Practices Group, Frost & Sullivan. After another highly succesful year in the power protection industry awards such as these show that we are succeeding with more than the financial numbers. We are succeeding with customers and that is the ultimate measure for any business.

Increasingly more of the UK’s electricity is being generated from natural gas. Okay, so it would seem we can all breath again now that agreement for gas supplies to Ukraine in 2008 has been signed. Most of Russia’s gas exports to the European Union (EU) are piped through Ukraine so it is important that there is agreement between the two nations. Russian gas currently accounts for one quarter of the EU’s supplies but that could rise in view of the fact that the UK, for example, is expecting to import gas to meet up to 80% of demand by 2020. The agreement on both price and terms of gas supplies to Ukraine will ensure a more stable supply of Russian gas to European consumers. The Department for Business (BERR) wants to allow private firms into gas supply projects to ‘help maintain reliable supplies’ and I think this is a good idea; the less politically motivated suppliers are the more we as consumers are able to extend our influence and thus secure supplies. As I see it, the problem with importing gas is that we have little control over security of supply. If the infrastructure is allowed to break down or an international dispute results in the supply being cut off (as happened in January 2006 to Ukraine), we are powerless to react. We can’t change international politics but we can advise on secure power protection, which is becoming ever more critical in these uncertain times in which we live.