We didn’t break any champagne over the bow, but we did launch 3 new Riello vehicles onto the road last week! RUV 8, 9 & 10 are the latest additions to the fleet and will be put through their paces by Riello approved engineers across the country. To meet these demands, Riello opted to use the award winning Volkswagen Caddy.

Alongside routine service and maintenance calls, Riello’s acclaimed Platinum-level Maintenance Plan offers a 4 hour guaranteed emergency response time; so all of our vehicles need to be reliable, responsive and well-maintained in case of call-out. The new vehicles will allow us to be on-site, on time, when we’re needed with a minimum of disruption.

Riello UPS has an open rather than closed protocols policy. This means that we do not lock-out service access to our uninterruptible power supplies, unlike many of our competitors. This policy opens up revenue opportunities for resellers, gives clients a larger potential choice of service partners and prevents them being locked into expensive ‘monopolostic’ maintenance contracts. The problem for clients is how to ensure that the company they are using to maintain their UPS is certified to the latest Riello UPS standards and training course content. If in doubt we always recommend two courses of action. Firstly, contact our Technical Support Team to check the latest list of Riello UPS Certified Engineers. Secondly, ask the company to provide documented evidence that they hold a current certification, and one for the UPS model they are being asked to maintain. The latter is an important aspect because UPS models can vary in design between power sizes – consider a 10kVA Multi Dialog and an 800kVA Master Plus. Other aspects to consider include: access to the latest technical documentation, firmware upgrades and spares. So will Riello UPS ever go ‘closed protocol’ – the jury is still out on that one and given the high level of customer satisfaction experienced by Riello UPS this winning formula may not change for some time to come.